One-Click Extraction: Precision and Efficiency in Every Trade Request
How ING automates the sales-trader workflow with Sense Street — voice RFQs booked from chat in a single click, at 97% accuracy and 1.4s average latency.
Challenge
Fixed income sales face a very high volume of daily RFQs, especially in volatile markets. ING aims to enable its team to focus on high-value tasks — engaging with clients, winning trades — while minimising errors and reducing time spent on booking tickets. Three problems stand out: a time-consuming process, error-prone ticket booking, and high RFQ volume.
Sense Street’s STW solution helps broker-dealers automate the recording of both executed and missed RFQs, ensuring compliance with MiFID II requirements. It also captures valuable data points that offer insights into client behaviour and trading activity.
Finding a better solution for manual workflows
Sense Street integrates API calls directly into ING’s real-time Sales-Trader Workflow (STW), making fixed income sales teams more efficient.
This integration automates the booking of voice requests for quotes received from buy-side clients, eliminating the need for manual data entry and reducing redundant transcription of chat information. As a result, sales teams can allocate their time and resources to more strategic tasks.
Deployment and results
Sense Street interactively ingests data from ING and provides a structured output in return, which is then integrated into the STW platform for immediate use. This results in low latency, high precision and a low-error process.
The partnership between Sense Street and ING has led to efficiency improvements
- The STW solution consistently delivers accuracy above 97%
- Model accuracy improved from 85% during the training phase to 97% after a year in production, by combining a human-in-the-loop approach that continuously aligns with ING’s usage
- Filling STW is now just one click, streamlining workflow and allowing sales teams to focus on client engagement and trade execution
About ING
ING is a global financial institution with a strong European base, offering banking services through its operating company ING Bank. The purpose of ING Bank is empowering people to stay a step ahead in life and in business. ING Bank’s more than 60,000 employees offer retail and wholesale banking services to customers in over 40 markets.